The solution
Do agents need training?
Little or none. Agents log in from the browser and see only what they need to call and register sales. The administrator gets a short walkthrough at start-up.
What equipment do we need?
A PC, Mac, Chromebook or tablet with a browser, a headset and a stable internet connection. There is nothing to install.
Can we use the solution both on the phone and door-to-door?
Yes. Telephony and maps for field sales are in the same system, with the same campaigns, addresses and reports.
How can we dial?
Manual, progressive and predictive dialling. You choose per campaign. Answering machines are filtered out.
What is a manager user?
A user who works above the team leads with setup and configuration of the solution. Manager users have a user licence at the same price as agents.
Can the solution connect to our own systems?
Yes, with data flows. A data flow moves data automatically into or out of the solution, such as addresses, orders or lookups against Elhub, the population register and Vipps. Data flows are priced according to the price list.
Price and agreement
Who do we have the agreement with?
ANZYZ Technologies AS, org. no. 914 490 944, in Grimstad, Norway. FIKO is a trademark of ANZYZ, and ANZYZ Technologies AS is the contracting party and sends the invoice.
What does it cost?
NOK 690 per user per month, excl. VAT, with recording and maps. Add-ons and usage are priced according to our price list, which you can request at finn@anzyz.com and trond@anzyz.com.
Is there a minimum amount?
Yes. From day 15 the minimum amount is NOK 4,900 per month for the total invoice. There is no requirement on the number of users.
What does the trial period cost?
For the first 14 days you test with your own campaigns, with no licence fee and no commitment. You only pay for call charges and any SMS. The minimum amount does not apply. If you don't want to continue, cancel in writing within 14 days.
Is there a lock-in period?
No. The agreement has one month's mutual notice.
Can prices change?
Licences and add-ons are fixed until the end of 2027. After that they are adjusted once a year by the consumer price index. Usage prices may change when carrier prices change. You get written notice at least 30 days in advance.
How is it invoiced?
Everything is invoiced monthly in arrears, with 14 days' payment terms. Invoices are sent by email or EHF.
How do we get started?
Contact Finn or Trond (see contact). After a short talk about your needs, we send an offer with the standard contract. Once it is signed, we set up the first two campaigns and import the addresses at no cost.
Privacy and operations
Where is the data stored?
In Norway.
Who owns the data?
You do. ANZYZ uses the data only to deliver the service, under the data processing agreement.
Is AI used on the calls?
Only if you choose the AI summary and quality check add-on. It uses an external language model, or your own local language model if the data must stay in-house.
What happens to the data when we leave?
It is deleted or returned within 30 days, unless the law requires it to be stored.
What is the uptime?
ANZYZ guarantees 98.5% uptime per quarter, weekdays 09:00–21:00.
Who do we contact about faults?
Support on +47 38 70 15 15 or support@fiko.no, weekdays 08:00–16:00. Critical faults are handled on weekdays 16:00–21:00.