Phone
- Manual, progressive and predictive dialling. Choose the dialling mode per campaign.
- Answering machines are filtered out, so agents talk to people, not voicemail.
- Inbound call routing to the right group or agent.
- Call recording and transcription.
- Outcomes are logged with one click: yes, no, callback, answering machine.
Maps for field sales
- Addresses on the map, coloured by outcome.
- Areas assigned to each salesperson.
- Route planning.
- Sales registered and signed directly from the map, with SMS confirmation.
- Do-not-contact lists and custom layers, such as existing customers.
Team lead
- Listen-in, whisper and chat with agents.
- Live screen showing who is on a call, ready or on a break.
- Reports on activity and sales, live and historical.
- SMS confirmation of sales and commission data.
- Campaigns, addresses and agents are managed in the manager.
- Manager users work above the team leads with setup and configuration of the solution. They have a user licence at the same price as agents.
Data flows and integrations
A data flow moves data automatically into or out of the solution. Most of what our customers need, we have built before.
- Addresses and leads: import via API, file upload, email or FTP. Lists can be kept up to date against relocations, deaths and phone lookups.
- Lookups: Elhub, the National Population Register and credit checks.
- Orders: sales can be passed on to order and accounting systems.
- Scheduled flows: automatic import and export on a schedule.
- API for orders, campaigns, leads and addresses. See the API documentation.
Data flows are priced according to our price list, which you can request at finn@anzyz.com and trond@anzyz.com.
Privacy and operations
- Data is stored in Norway.
- Automatic deletion routines that you control.
- ANZYZ Technologies AS is the data processor under a standard data processing agreement.
- 98.5% uptime per quarter, weekdays 09:00–21:00.
Test with your own campaigns for 14 days
Want to see how FIKO works for you? Get in touch and we will set up a trial period with your own campaigns. No licence fee and no commitment – you only pay for call charges and SMS.
Finn Kollstad – +47 48 99 93 00 · finn@anzyz.com
Trond Baade – +47 45 96 15 00 · trond@anzyz.com